IEEE Journal on Selected Areas in Communications
IEEE JOURNAL ON
SELECTED AREAS IN COMMUNICATIONS
October 1988, Volume 6, Number 8
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QUALITY AFTER THE SALE FOR THE COMMUNICATIONS COMMUNITY
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Guest Editors -- D. R. Jones and M. Morganti
Quality After the Sale for the Communications
Community: Joint Introduction to Special Issue -- Section I
D. R. Jones and M. Morganti
Guest Editorial -- Section II: General Approaches, Considerations,
and Motivations
PAPERS
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Quality and Reliability
- V. V. Murthy
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Reliability Growth from the Customer Perspective
- H. A. Malec
- Quality After the Sale: A Marketing Tool
- A. W. Thatcher
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In-Service Quality Improvement Activities
- Z. Koono, M. Toiya, T. Matsuida, and M. Soga
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quality of Telecommunication Systems After Sales: Evaluation
of Field Data
- H. Neswadba and R. Nitsch
Guest Editorial -- Section III: Rationalizing and Implementing
the Feedback Loop
D. R. Jones
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